Creating and lifting the standard to a new level of sensitive, informed food and beverage service for Villa butlers: an approach that creates an immediate rapport with hosts, and their guests, enabling a seamless impressive service.

Topics include:

• Personal presentation and deportment
• Etiquette and Manners for Villa Butlers
  
  
• Understanding and anticipating the host/guest needs
• How to become good at listening, understanding and responding effectively to the guest’s needs requests and requirements
  
  
• Menu Terminology
• How to communicate with the Chef regarding guests requirements
• The basics of menu planning and knowing what and how to make suggestions
  
  
• Villa Butler food and beverage service: overview
• Setting the scene and the table, creating the right atmosphere
• Cocktails and evening drinks service
• Butler service for events and all meal occasions
• Serving coffee/tea, breakfast and afternoon tea professionally
  
  
• Delighting the guests: making the guest feel special with innovative ideas to create the ‘wow’ factor
• Checking guest satisfaction
• Offering and maintaining a superior standard of service
  
  
  

This short, but very intensive programme will provide a common sense framework for modern Villa butler food and beverage service and assist with developing an extra special host/guest service experience.

• Prepare welcome drinks
• Serve coffee / espresso and tea etc from butler’s pantry
• Open champagne correctly and serve professionally
• Understand and perform the correct service of caviar or other specialist foods.
• Open wines and know correct storage and service
• Have a basic cocktail knowledge, prepare cocktails & mixed drinks
• Arrange, set up and serve breakfast to the guest
• Provide service of drinks within short time i.e. 5 minutes
• Seat guests, offer appropriate seating in Villa area
• Set the table correctly and appropriately and fold table napkins to impress
• Serve all meals in the butler or appropriate style
• Arrange the butler’s pantry mise-en-place
• Have a good basic knowledge of menus, ingredients and preparation times used within hotel
• Offer butler service of food and beverage
• Arrange and utilise tray settings for food & beverage service
• Carry trays of food and beverages, safely and hygienically
• Delight the host/ guests with innovative ideas to create the ‘wow’ factor
• Check guest satisfaction, understand feedback and implement changes accordingly
• Converse and understand hosts/guests in a more relaxed, but informed style
• Offer and maintain a superior standard of Villa Butler service

Program instructor is Josephine Ive, Magnums Butlers, who is well-known for her creative and down to earth approach to training butlers to the highest standards.

Please contact Josephine if you would like to arrange this course.