Private
Training Program:
Butler / Valet / Household
Management / Hotel Butler |
 It
should come as no surprise
that we are immensely proud
of Magnums Butlers.
We are a high quality training
provider offering a certain
style, sophistication and
success you just can't
find elsewhere. Take our
Butler training program,
for example, although seemingly
short, it is 4 weeks of
intensive grooming and
schooling for a new career.
Our world renowned program
offers an extensive and
busy curriculum within
an atmosphere of professionalism,
practicality and integrity,
with excellent results.
Our graduates stand testimony
to it!
Being closely involved
with the profession,
has enabled Josephine
Ive, principal of Magnums Butlers' training
school to keep abreast
of the needs and requirements
of the private household/estate
and sectors of the hotel
industry. As a result,
butlers, valets and guest
service staff trained
by Magnums Butlers are
able to offer the optimum
level of personal service
associated with professional
butlers. |
Summary
of the butler position
 The
butler is a key element
usually heading up
a team of professionals
delivering a level
of personalized service
that exceeds the expectations
of employers and guests.
The butler often presents
himself as a 'mini-manager'
developing other staff
members by skillful
training rather badgering.
That is, coaching not
criticizing. Butlers
are leaders and managers.
A professional butler
is prompt, courteous,
organized, well-groomed,
honest, trusting and
trustworthy, friendly
but not familiar, reliable,
low-key, unobtrusive
professional committed
to the highest standards
of service. A butler
is committed to the highest
standards of service,
who anticipates as well
as expedites, organizes
as well as implements,
and delegates effectively.
Butlers are very often
the first and last point
of contact for the employer
and guest and this is
seen as the best that
can be offered, in fact,
an ambassador of high
standards!
The attention to detail
and ability to anticipate
the needs of the employers
and guests, coupled with
an appreciation of the
finer things in life,
demand that the butler
is a consummate professional
with impeccable personal
standards. There is no
denying the immense responsibility
placed on a Butlers'
shoulders, however, it
is an exciting job with
more than its fair share
of job satisfaction.
Magnums Butlers,
in turn, provides structured
training towards achieving
this level of service.
The course is well linked
to the Hospitality Industry
Competency Standards.
Our standards have existed
for many years and are
continually updated to
remain relevant to the
industry. The competency
standards involved in
this training program
are about the skills
and knowledge that people
need to perform their
job as a butler/valet
to recognized industry
standards or beyond. |
- The Life And Role
Of The Butler/Valet:
Creating the right
image. The traditions
and history behind
the role. The modern
day butler in the
21st century. How
to keep up professional
standards. Personal
Presentation and
Grooming.
-
Defining
manners. Meeting
and greeting
guests, shaking
hands, seating
guests and addressing
VIP and titled
guests correctly.
General etiquette
relevant to the
many situations
in which the
professional
butler will be
required to handle.
-
Setting
the standards,
creating and
maintaining routines
and schedules,
purchasing, caring
for fine antiques,
works of art
and antique furniture.
Time management,
technology and
computer systems,
interview and
hiring staff
and staff inspections.
-
Clothes
maintenance and
laundering techniques.
Sorting out washloads,
stain removal
techniques ironing
and folding clothes,
storage, organising
linen cupboards.
-
A
Butler / Valet
may often be
called upon to
'create' a meal,
so some basic
techniques and
recipes are included,
along with some
practical application.
Organising and
running an efficient
kitchen, menu
planning and
compilation.
Balancing food
and wine.
-
Establishing
a rapport with
employers and
guests through
more knowledge
from a geographical
and cultural
point of view.
This section
includes some
interesting field
trips.
-
Verbal
and non-verbal
communication.
Understanding and
interpreting body
language. Interpersonal
skills such as
conversing with
people explaining
systems, understanding
and carrying out
guests requests.
Dealing with guests
complaints and
coping with challenging
situations.
-
Basic
requirements
and knowledge
for the care
and handling
of clothes. Care
of guests clothes
prior to use.
Packing and unpacking
of guests luggage.
Shoe care and
cleaning. Minor
repairs to guests
clothes. Purchasing
and appreciating
fine quality
clothes and handmade
shoes. Keeping
records and inventories.
-
Butler-style
service for the
private dining
room, hosting
parties and events.
Elegant food
and beverage
service, setting
up for functions,
creating stunning
table settings
for formal and
less formal events.
Champagne, wine,
cigars and so
much more!
-
To
make employers
and guests feel
even more special.
This is a more
creative element
designed to develop
butlers to consider
other options
in personalized
service. Includes
purchasing and
wrapping gifts,
buying and arranging
and creating
stunning flowers,
and providing
thoughtful amenities
to employers
and guests.
- The
'attention to detail'
section, points
to check out, identifying
employer and guest
expectations. Ensuring
total service satisfaction.
Knowledge, not
just about the
local and international
scene, but all
those exclusive
brand names and
products, about
which butlers need
to know.
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| All study is supported
with a Magnums Butlers Butler
/ Valet training manual,
text books, video presentations,
notes and field trips, Magnums Butlers students
are encouraged to work
diligently at their studies,
it's an intensive, sometimes,
exhausting program, but,
challenging and satisfying
with proven results towards
obtaining employment in
a key new growth area of
private household and estate
management.
This is the
standard private
Butler / Valet
training program,
however it
can be adapted
to suit individual
hotel and hospitality
industry clients,
The Magnums
Butlers training
program is
well-regarded.
It is the foremost
training program
of its kind
with standards
that provide
a flexible
framework which
can be used
not just for
butler/valet
training but
in other areas
of hotel guest
service, such
as housekeeping,
room service,
front office
and concierge
departments.
The standards
within the
program recognize
the need to
be meaningful,
valuable and
relevant, and
are tailored
to meet the
specific needs
of hospitality
industry clients,
individuals
and different
cultural groups.
In accordance with hospitality
industry standards, this
training program is designed
to offer individual modules
which combine to create
a package of skills which
suit the needs of individual
work situations. The
full Magnums Butlers training
program can span up to
four weeks or more, however,
in recognizing that for
many hospitality industry
clients, with budget
constraints, that maybe
seem too long. If this
is the case, the client
can provide a list of
modules required, which
can then be formatted
into a time frame most
suited to the clients
needs. Ask Magnums Butlers to
provide a quotation.
It may not be as expensive
as you think.
We
receive
many
requests
for an
abridged
1 week Magnums Butlers Hotel
Butler
Training
program
for those
with
some
butler
and hospitality
experience.
We can
tailor
the program
to suit
your
needs,
so please
email
us and
we will
advise
you of
costs
and when
we can
run a
course
for you. |
For an enrolment
form, our current fee
schedule and our upcoming
course dates, please contact
Josephine Ive. |
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