Dear Ms Ive

Warm greetings from The Ritz-Carlton, Millenia Singapore!

On behalf of The Ritz-Carlton, Millenia Singapore, we would like to take this opportunity to thank you for conducting the Magnums Butlers Training for our Ladies and Gentlemen.

We are grateful for the time you spent with us. Again, thank you for the successful training and we look forward to the opportunity of working with you again in the near future.

Warm regards

Whitney Harper

Training & Organizational Effectiveness Manager

Dear Ms Ive

Thank you for allowing me and my team to have this once in a life time opportunity to train with your kind self. Although we can not repay your kind self for your kind guidance and training given to us.
As our company prides itself on going beyond customer satisfaction and prefers words of praise from our valued customers. Your training will help us in many ways to accomplish this and provide the very best and top class service in time to come.

Thank you once again,

Sincerely,

Burj Al Arab butler team

Dear Ms. Ive,

Thank you for your recent correspondence.

It was a pleasure to meet you in Bali; I am delighted that you assisted our team in becoming real and professional butlers so they can create memorable experiences for our guests.
I appreciate the book and I look forward to using your services at other Ritz-Carlton hotels internationally.

Best regards,

Bob Kharazmi

Regional Vice President

Dear Ms Ive

Thank you very much for conducting a great Butler Assessment Program.

We look forward to the next Butler Training Program.

Warm regards

Eddy Christanto

Director

Greetings from Bali……….the Island of God!
 
I am thanking you for your previous great support and look forward to welcoming you back home to Bali.
 
I wish you all a very Merry Christmas and hope that 2006 will be a prosperous year.

Kind regards,

Satryani, Asst. Royal Beach Club Manager

The Westin Resort Nusa Dua, Bali

Dear Miss Ive,

Thank you for the wonderful training program given for our team. The colleagues have gained good amount of knowledge out of it.

 

Looking to meet with you soon

Best regards,

Mahjoub Kammoun

Manager Butler Services
Burj Al Arab

Dear Josephine,


Thank you so much for a wonderful training course, for giving me the tools to work on my skills. I had a fantastic time, laughed a lot, and learned a lot. I am honored to be taught by a true professional.

Katinka,

The Netherlands

Yacht Stewardess

Dear Ms Ive,

Many thanks for a wonderful week. It was such fun and I know I have learnt a lot although it was not learning as I know it – you made it seem effortless! Have fun in Denver. I hope to meet you in the future again.

Best regards,
Gez

Yacht Stewardess

UK

Dear Ms Ive

On behalf of Conrad Team I would like to thank you for giving us great skill and knowledge in becoming professional butler for great seeming service of beyond guest expectation. It was my pleasure attending this training and I have got great information which I can bring back to my hotel.

Sincerely yours

Made Subrata

Manager Guest Relations

Thank you Josephine for a fantastic course. I had a great many laughs and memorable moments.

Görel

Yacht Stewardess

Sweden

"Reflections of a Butler"

I learned a lot of new things during the course of my study of the Magnums Butlers Training. There are two important things that I gained from this training which I can consider had added greatly to my knowledge. I did not have enough background on Food and Beverage and Housekeeping so I spent most of my time with the modules that discussed them. I was amazed by the simplicity of the tasks that I was asked to do but the results were just as great.

I cooked at home but I never paid enough attention to the importance of the equipment that I used. I learned some new ways of cooking food through the different recipes which were given as examples for practice. I also learned the diferent glassware, china and cutleries, together with their names and uses. I learned how to do a formal diner table set up, different types of table service and how to properly handle equipment. I also learned how to plan an event or function, how to expand my contacts outside and how to improve guest services.

On housekeeping, I learned how to make a bed, do turndown service, press clothes and manage wardrobe. I learned the importance of a systematic way of packing and unpacking suitcases. I also learned new things about guest services such as flower arrangement, gift wrapping and handling cigars. I never realized how difficult it was to do all these things until I got the chance to do them myself.

I never knew these things before but after going through the Training Modules, I could say that I have added more value to my profession. What mattered most to me was the satisfacion of being able to perform the tasks, learning from my mistakes and bad habits, and being able to correct them. From my constant practice and perseverance I could say I have gained the confidence to do the tasks should the need arise. The training gave me a chance to be a well rounded person in my profession because I was able to apply the things that I learned, not only to my profession, but also to my personal life. There were a lot of principles that I learned which I applied to my everyday life, like packing suitcases, shoe care, arranging the wardrobe, table set up and many more. These things not only made life simple and easy but, at the same time, added a touch of class and elegance to it.

Life is about learning and seeking knowledge so my experience with this Magnums Butlers training program does not end here. There are still a lot of things to learn and I can only do that by constant practice, correcting bad habits and being able to stand up after every mistake. As they say, "Experience is what a man does to what happens to him."

 
Distance learning student
Name withheld