An introduction to the profession of Butler / Valet / Private Service Management / Household Management.Setting the standards and systems within the household. Creating and maintaining routines and schedules, purchasing. Text book included.

Butler-style service for the private room, preparations, table settings and the finishing touches. Elegant food and beverage service. DVD & text book included.

Basic requirements and knowledge for the care and handling of clothes. Clothes maintenance and laundering techniques. Sorting out washloads, stain removal techniques ironing and folding clothes, storage, organising linen cupboards. Care of guests clothes prior to use. Packing and unpacking of guests luggage. Shoe care and cleaning. Minor repairs to guests clothes. Purchasing and appreciating fine quality clothes and handmade shoes. Keeping records and inventories. DVD & textbook included.

Defining manners. Meeting and greeting guests, shaking hands, seating guests and addressing VIP and titled guests correctly. General etiquette relevant to the many situations in which the professional butler will be required to handle. DVD and transcript included.

Time management, technology and computer systems, interview and hiring staff and staff inspections. Staffing matters.

Menu planning. Speed cuisine! A Butler / Valet may often be called upon to 'create' a meal, so some basic techniques and recipes are included, along with some practical application. Organising and running an efficient kitchen, menu planning and compilation. Balancing food and wine. DVD included.

Setting up for functions, creating stunning table settings for formal and less formal events. Champagne, cigars and so much more!

An in-depth look at wines, spirits, beers and champagnes. As well as non-alcoholic beverages. Instructions on service of beverages. DVD included.

Guest awareness. Establishing a rapport with employers and guests through more knowledge from a geographical and cultural point of view. Security issues, travel and transportation.

Creating those extra special services to make employers and guests feel even more special. Includes purchasing and wrapping gifts, buying and arranging and creating stunning flowers. Bonus DVD included.

Buy all online training manuals together - Lessons 1-10 including DVDs as appropriate for some lessons.