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| Achieving Excellence in Guest Service |
A comprehensive 262 page manual designed to help service staff wherever guest service is important. It is a book packed full of ideas and information on every conceivable aspect of guest service from forms of address, decoding airline tickets and folding and packing clothes to fundamentals like serving beverages and making beds.
The many illustrations, tables, glossaries, and the author's helpful and often amusing anecdotes, help make this wealth of information clear and memorable. Training exercises are provided to help both student and trainer. |
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| Table Napkin Folding - An Elegant Art |
| This book almost needs no introduction, it has now sold over 38,000 copies since it was just 'tentatively' published in 1983. However, it features eighteen napkin folds with clear instructions for use with paper or linen napkins. In the centre-fold it offers a reproduction of a catalogue page from Harrods 1895 in London, reminding us of the bygone prices of 'double-damask' dinner napkins. The book is a must for those fascinated by the thought of transforming a napkin by 'Origami' into a real conversation piece - see page 21! |
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| By Jeeves! Some secrets of a lady butler (book) |
| Almost as fast as you can say 'etiquette', lady butler Josephine Ive can fold a table napkin into an elf's shoe. And in the same time it takes you to say By Jeeves! she can show you just how a butler would pack your suitcase to creaseless perfection.
Because whilst you may not be able to afford your own butler or valet By Jeeves! all you need to outlay, to learn how to attend to your clothes just the way the famous butler Jeeves would. And let's face it - most of us could do with a little professional advice on how to pack your suitcase so that clothes don't look as if they've come from the lower reaches of the ironing basket! Or even how to iron the perfect shirt (any good butler will tell you there are nine steps you should take). By Jeeves! the booklet, subtitled as ‘the essential guide to valeting and packing your suitcase’, is packed with loads of useful information and tips to help you pack your suitcases successfully. |
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| By Jeeves! Some secrets of a lady butler (DVD) |
| Almost as fast as you can say 'etiquette', lady butler Josephine Ive can fold a table napkin into an elf's shoe. And in the same time it takes you to say By Jeeves! she can show you just how a butler would pack your suitcase to creaseless perfection.
Because whilst you may not be able to afford your own butler or valet By Jeeves! all you need to outlay, to learn how to attend to your clothes just the way the famous butler Jeeves would. And let's face it - most of us could do with a little professional advice on how to pack your suitcase so that clothes don't look as if they've come from the lower reaches of the ironing basket! Or even how to iron the perfect shirt (any good butler will tell you there are nine steps you should take). By Jeeves! the DVD, is your 'essential guide to valeting and packing your suitcase’, and is packed with loads of useful information. |
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| Set For Success: The Art of Table Etiquette |
| Josephine Ive shares her wealth of world wide experience in creating the perfect ambience for every dining occasion.
From the very formal to the more casual dinner, Josephine shows us in simple step by step form how to dress your table up or down, providing us with many and varied tips on how to make your next dinner function not only enjoyable, but rewarding.
The harmony is created by combining elegant yet simple elements, with careful consideration to the desired atmosphere. With this informative video your dinner party will prove an outstanding success! |
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| Silent Words - A Study of Body Language |
| Do They Really Mean What They Say? How do you know? This video program comes with a 16 page work book and will help to demystify body language and non-verbal communication - remember, you never get a second chance to make a first impression.
Recorded on location in Australia, South America, Singapore and PNG, Silent Words tells us what people really mean. Since body language has a clear value in business situations, it follows that in guest and customer service it is equally important. |
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