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As a position that is steeped in tradition and a certain amount of mystery, being a personal concierge is truly a rewarding career which calls for a sense of creativity and initiative. The role involves a wide and sometimes strange assortment of tasks and responsibilities whilst “appearing to make the impossible possible with a sense of style, grace and finesse.”  

Mark Johnson, with co-author and editor Josephine Ive, has written a comprehensive and entertaining guide to personal concierge services so that others can benefit from his experiences in understanding the role. In the handbook, Mark  provides a wealth of information on the various roles within a household, personal presentation and conduct, and examples of services you will be expected to perform. The authors  also give valuable insights on how to be prepared for any eventuality, from event planning and floristry services to shoe repairs and diamond purchasing! In addition, the role of business personal concierge is highlighted with such diverse duties as gift and office equipment purchasing, restaurant reservations and catering.

The handbook is designed to assist you in developing your own sense of style, service, resources and developing those anticipation skills as well as being prepared for the usual, and the unusual, requests that may come your way.

Downloadable in PDF format, the book is available to purchase from the Online Shop.