MAGNUMS private Butler /Valet training programme has been adapted to suit hotel and hospitality industry clients. It is the foremost training programme of its kind with standards that provide a flexible framework that can be used not just for butler/valet training but also in other areas of hotel guest service, such as housekeeping, room service, front office and concierge departments.

The standards within the programme recognise the need to be meaningful, valuable and relevant, and are tailored to meet the specific needs of hospitality industry clients, individuals and different cultural groups.

A full MAGNUMS training programme can span up to four weeks or more. However, we recognise that for many hotel and hospitality industry clients, with budget constraints, that might seem too long. So this

'Hotel Butler training programme' offers the opportunity to maximise time and money available with a professional standard of superior guest service skills training.

Josephine Ive who instructs MAGNUMS 'Hotel Butler Training Programme' has had many years of training butlers and guest service staff. It is her firm belief that in a rapidly changing world the skills of guest service have a constant objective - to ensure the comfort and well being of guests. The training reflects her passionate commitment and enthusiasm for this task as well as her experience, sense of humour and proven teaching skills. The course has been successful in many 5 star luxury hotels around the world to date.

The hotel butler is a key element in a team of professionals striving to deliver a level of personalised service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else.

The position of butler provides a very personal, detailed, seamless service. A butler will take care of guest’s needs in a highly professional manner. The attention to detail required, and the ability to anticipate the needs of guest’s, demand that the butler is a consummate professional with impeccable standards. Magnums Butlers ensures this standard as a foundation for its professional hotel butler training programmes.

The Role Of The Hotel Butler. Creating the right image. The traditions and history behind the role of the hotel butler. The modern day hotel butler in the 21st century. How to keep up professional standards and all importantly Personal Presentation and Grooming, very detailed inspections ensure butlers maintain high standards.

Etiquette And Protocol. Defining manners. Meeting and greeting guests, shaking hands, seating guests and addressing VIP and titled guests correctly. General etiquette relevant to the many situations in which the professional hotel butler will be required to handle.

Guest awareness Establishing a rapport with employers and guests through more knowledge from a geographical and cultural point of view. Anticipating guests needs and desires.

Communication Verbal and non-verbal communication. Successfully understanding and interpreting body language. Inter-personal skills such as conversing with people explaining systems, understanding and carrying out guests requests. Dealing with guests’ complaints and coping with challenging situations. Understanding technology and its role for hotel butlers.

Personal Valet Basic requirements and knowledge for the care and handling of clothes. Care of guests’ clothes prior to use. Packing and unpacking of guests’ luggage. Shoe care, and cleaning. Minor repairs to guests clothes. Purchasing and appreciating fine quality clothes and handmade shoes. Keeping records, and inventories.

Table Management Butler-style service for in-room dining and private room, hosting events. Elegant food and beverage service, setting up for functions, creating stunning table settings for formal and less formal events. Champagne, Wine, Matching food and wine. Cigars and so much more!

Quality awareness: the ‘attention to detail’ section, the points to check in suites and villas, identifying guest expectations. Ensuring total service satisfaction. Knowledge, not just about the local and international scene, but all those exclusive brand names and products, about which butlers need to know.

Creating those extra special services To make guests feel even more special. This more creative element is designed to develop butlers to consider options in personalised service. Wrapping gifts, arranging stunning flower arrangements, and providing a thoughtful caring service to guests to ensure they have a totally memorable stay.

For more information about how to arrange Hotel Butler Training Programmes please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

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