Hotel Butler Training
MAGNUMS private Butler /Valet training programme has been adapted to suit hotel and hospitality industry clients. It is the foremost training programme of its kind with standards that provide a flexible framework that can be used not just for butler/valet training but also in other areas of hotel guest service, such as housekeeping, room service, front office and concierge departments. Read more
Villa Butler Training: 3 day Intensive Food and Beverage Skills
Creating and lifting the standard to a new level of sensitive, informed food and beverage service for Villa butlers: an approach that creates an immediate rapport with hosts, and their guests, enabling a seamless impressive service. Read more
Butler Accreditation Programme
In 2004 Magnums Butlers launched a professional assessment of working butlers, both in the hospitality hotel and private sectors of the profession. This accreditation and assessment includes certification and, on reaching the required standard of service achievement, the presentation of a lapel pin, recognising a high level of professional butler service. Read more
Concierge Training Programme
Target Personnel: Hotel and Private Concierge, Chief Concierges and Assistant Concierges, Front Office Staff, Guest Relations Staff
Presenter: Josephine Ive has had many years of experience as a professional butler trainer and, through her company Magnums, trains butlers and guest service staff in Australia and internationally.
It is her firm belief that in a rapidly changing world, the skills of guest service have a constant objective- to ensure the comfort and well-being of guests. Josephine Ive’s helpful and often amusing anecdotes will make the wealth of information presented in this training programme clear and memorable. Read more
Guest Service Training For Hotels, Spas and Resorts
Guest Service Training:
- Creating and/or lifting the standard to new level of sensitive informed guest service
- An approach that creates an immediate rapport with guests and enables a seamless service
- Personal presentation and deportment
- Etiquette and Manners
- Preparing for the guest’s arrival
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