Silent Words - A Study of Body Language

Do They Really Mean What They Say? How do you know? This video program comes with a 16 page work book and will help to demystify body language and non-verbal communication - remember, you never get a second chance to make a first impression. Recorded on location in Australia, South America, Singapore and PNG, Silent Words tells us what people really mean. Since body language has a clear value in business situations, it follows that in guest and customer service it is equally important.