Concierge
Training Program |
 Target
Personnel: Hotel
and Private Concierge,
Chief Concierges and Assistant
Concierges, Front Office
Staff, Guest Relations
Staff
Presenter: Josephine
Ive has had many years of
experience as a professional
butler trainer and, through
her company Magnums, trains
butlers and guest service
staff in Australia and internationally.
It is her firm belief that
in a rapidly changing world,
the skills of guest service
have a constant objective-
to ensure the comfort and well
being of guests. Josephine
Ive’s helpful and often
amusing anecdotes will make
the wealth of information presented
in this training programmme
clear and memorable. |
This
training program will:
- Help raise confidence
in dealing with and achieving
more solid guest relations
with international and
local guests and visitors.
- Cover key elements in
Interpersonal Skills that
are required for effective
and enhanced guest service
/ relations
- Identify core aspects
such as: increasing international
and local geographical
knowledge; understanding
the guests’ real
needs; recognizing when
guests need assistance;
developing an ‘extra
special’ guest service.
- Illustrate the most effective
and sensitive methods of
communication when dealing
with international guests.
- Provide a framework for
future Concierge and Front
Office services and facilitate
a ‘go-forward with
confidence’ strategy
for success.
Duration: Three
full days.
These programs are held on
a periodic basis or by demand.
Please contact
us for details of forthcoming
programs or to arrange a program. |
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